FAQ

What is your return policy?

Please refer to our policy here.

Do you have a size chart?

We carry a various brands at Tillie & Jane. Each brand has it's own unique sizing. Because of this, we do not currently have a size chart. However, if an item runs big or small, it will be mentioned in the product description. 

What is a pre-sale?

Pre-sales are items that are not available to ship right away. This gives our customers a jump start on newly released items. Not all items are pre-sale. If it is, it will be listed at the beginning of the product description. Expected ship dates will be included in the product listing. 

How does shipping work?

Items are shipped via USPS and is subject to change to different carriers. If items are in stock and not a pre-sale item, the products will be shipped within 3-5 business days. When items have been shipped out and leave Tillie & Jane, a tracking number will be emailed to you. From the point that the item(s) are shipped and a tracking number is assigned, it is not Tillie & Jane's responsibility for lost or stolen packages. Because we do not have control over the USPS delivery system, we will not be held accountable for undelivered packages. We advice all customers to contact their local USPS with the tracking number Tillie & Jane provides. 

Who are Tillie and Jane?

We all grew up in the PNW but have all gone our separate ways, except for Kelly who currently resides there. We all wanted to pay homage to the PNW. Tillie  Jane is a trail located on Mount Hood. 

x
x